Terms of Service

Last Updated: January 16, 2025

Welcome to MosaPack. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using MosaPack's website, mosaic builder tool, or purchasing our products, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

MosaPack provides an online mosaic builder tool and sells custom photo mosaic products, including:

• LEGO-compatible brick kits with assembly instructions and baseplates
• Pre-cut adhesive sticker packs with numbered grids
• Digital design files and project exports
• Bill of Materials (BOM) for third-party brick suppliers

3. Use of Our Website

Permitted Use

You may use our website and mosaic builder tool for lawful purposes only. You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws or regulations
• Infringe on intellectual property rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use automated tools to scrape or data mine our website
• Impersonate others or provide false information

User Accounts

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• We reserve the right to suspend or terminate accounts that violate these terms

4. Intellectual Property Rights

Our Content

All content on our website, including but not limited to text, graphics, logos, images, software, and design, is the property of MosaPack and is protected by copyright, trademark, and other intellectual property laws.

Your Content

When you upload images to our mosaic builder:

• You retain all rights to your uploaded images
• You grant us a limited license to process your images to create mosaics
• You represent that you have the right to use the images you upload
• You are responsible for ensuring your images do not infringe on others' rights
• We do not claim ownership of your images or designs

Prohibited Content

You may not upload or create mosaics containing:

• Copyrighted images without permission (including celebrity photos, logos, movie characters)
• Illegal, obscene, or offensive content
• Content that violates others' privacy or publicity rights
• Trademarks or logos without authorization

5. Orders and Payments

Product Orders

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Prices are subject to change without notice
• Product availability is not guaranteed until payment is confirmed

Payment Processing

• Payment is required at the time of order
• We accept major credit cards and PayPal
• All payments are processed securely through our payment provider
• You agree to provide accurate and complete payment information

Pricing

• All prices are in USD unless otherwise stated
• Prices include product costs but exclude shipping and taxes
• Applicable taxes will be calculated at checkout
• Shipping costs are based on destination and order size

6. Shipping and Delivery

• We ship to addresses within the United States and select international locations
• Estimated delivery times are provided but not guaranteed
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate shipping information
• Delayed deliveries due to carrier issues are outside our control

7. Returns and Refunds

Please refer to our separate Returns & Refund Policy for detailed information about returns, exchanges, and refunds.

8. Product Warranties and Disclaimers

Product Quality

We strive to provide high-quality products. However:

• Custom mosaics are produced based on your uploaded images
• Color matching is optimized algorithmically but may vary from the original image
• Results depend on image quality, resolution, and color complexity
• We recommend reviewing the preview before finalizing your order

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• MosaPack shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the specific product or service
• We are not liable for delays or failures due to circumstances beyond our control
• We are not responsible for third-party content or services

10. LEGO Trademark Notice

LEGO® is a trademark of the LEGO Group of companies which does not sponsor, authorize, or endorse MosaPack. Our products are compatible with LEGO bricks but are not manufactured by or associated with the LEGO Group.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services (including brick suppliers). We are not responsible for:

• The content or practices of third-party websites
• Transactions with third-party suppliers
• The accuracy of third-party pricing or availability

12. Indemnification

You agree to indemnify and hold harmless MosaPack, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of others
• Content you upload or create using our tools

13. Modifications to Service and Terms

We reserve the right to:

• Modify or discontinue our services at any time
• Update these Terms of Service with notice
• Change pricing and product offerings
• Update features of the mosaic builder tool

Continued use of our services after changes constitutes acceptance of the modified terms.

14. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you:

• Breach these Terms of Service
• Provide false or misleading information
• Engage in fraudulent activity
• Violate applicable laws or regulations

15. Governing Law and Disputes

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation
• Binding arbitration if negotiation fails
• Courts located in [Your Jurisdiction] for non-arbitrable matters

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and MosaPack regarding our services.

18. Contact Information